Privacy Policy

Last updated: January 2025

1. Introduction

Naija Meals ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food marketplace platform.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Personal information (name, email address, phone number, delivery address)
  • Payment information (processed securely through third-party payment processors)
  • Order history and preferences
  • Account credentials
  • Communication preferences

We also automatically collect certain information when you use our platform, such as device information, IP address, browser type, and usage patterns.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Provide customer support
  • Improve our platform and services
  • Send you marketing communications (with your consent)
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Restaurants to fulfill your orders
  • Delivery couriers to complete deliveries
  • Payment processors to process payments
  • Service providers who assist in our operations
  • Legal authorities when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Object to certain processing activities

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookies through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at admin@naijameals.com.